![]() We accept Visa, MasterCard, American Express and Discover.ĪVS mismatch. This error indicates that the card type is not accepted. Please double-check your expiration date, and try again. ![]() Please double-check the card number, and attempt payment again.Įxpiration Date.Your expiration date was not correctly entered or not entered at all. This error indicates that you did not enter your credit card number correctly. If the error is persistent, please contact your bank or credit card provider. It is recommended that you double-check your payment information and attempt to submit it again. For whatever reason, the bank or card provider is declining the transaction. Each of these is a type of error that is sent by your card provider. Here are the most common error messages and how you can correct them: Decline, Serv Not Allowed, Invalid Trans, or Do Not Honor. I submitted the payment but I got an error message, what do I do now? Give it a few days and check back to your account, you'll be able to see the transaction removed. This is how banks work and we have no control over it. Such charge shall be on "pending" state and will be removed after 2 - 7 business days depending on your credit card issuing bank.Īt our side, we'll see a "declined" transaction, no funds will be deposited into our account and no order will be created. The whole transaction is eventually declined because one of the steps didn't go through.Īt your side, you'll see a charge posted in your bank account. This is one of the ways that payment gateway protects you from fraudulent activities. Our payment gateway, however, declined the transaction because of the security settings such as address or zip code verification. When you place an order at, the transaction was approved by your bank, then sent to our (the merchant's) payment gateway. This occurs when you attempted to place an order online, and the credit card declines for some reason but your bank account shows that the charge went through. I tried to purchase but my transactions didn't go through, now the "declined" charges appeared on my card, did I actually get charged? Please contact us by submitting a ticket, select "Order & Billing", make sure to include a screenshot of your order and we'll help to rectify the issue. International customers might experience issues with AVS because your card issuing bank might not always have such feature turned on, making your transaction declined by our (the merchant's) bank. We have the Address Verification Service (AVS) set up to protect you against credit card fraud. I had trouble using a non-USA credit card, Why? If the addresses don’t match, the card may decline.Ĭontact the card issuing bank, register your card if you haven't done so and make sure the name and address linked to the account are current. The AVS requires that the billing information entered at checkout matches 100% on your card account. We (the merchant) have Address Verification Service (AVS) set up to protect you against credit card fraud. If you have a problem using your pre-paid card or gift card, it's most likely caused by address mismatch. I had trouble using a pre-paid card or gift card to order, why? We accept Visa, Master Card, American Express and Discover. What types of credit cards do you accept? Sometimes the email address provided to us during the order process was wrong, in which case, contact us by submitting a ticket, select "Billing & Order" and provide us your most updated email address. If you didn't receive the email, check your spam folder. ![]() If an order is placed successfully at, an order confirmation email will be sent to your email account. I didn't receive the order confirmation email, did my order go through? Contact us at your earliest convenience by submitting a ticket, select "Billing & Order", make sure to include your order number (LNXVPR followed by numbers) so we can process your order properly and timely. Please keep in mind that our fulfillment department works hard to ship out all orders made before 2:30pm in the same day. Once processed, your order is ready to deliver and we cannot make any further modifications. We can change or cancel your order if the order has not been processed. We are PCI compliant and your private data are protected at bank-level security. ![]()
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